Dubai, UAE|R0101010|Posted On: December 22, 2019|Fulltime
Applications are invited for a Receptionist role. Here at Brau. we are dedicated to our clients and strive to find team members who are experienced, passionate and have exemplary customer service. Our receptionists are responsible for the reception area at the studio, answering phone calls, scheduling appointments, greeting of all guests, assisting guests with questions regarding treatments and products, and performing administrative tasks as required.
Job responsibilities include, but are not limited to:
Welcome and greeting clients warmly, and ensuring that they feel comfortable and happy on their visit.
Create and maintain client profile in the our IT application.
Provide clients with accurate information regarding Brau. treatments and products.
Keep clients updated on currently available promotions and discounts in treatments offered.
Open and close the studio as per Standard Operating Procedures.
Keep record of business transactions by registering new clients; receiving payments from clients for services ordered, and issuing invoices.
Ensure that the front desk is clean and organized for free movement.
Inform staff members of appointments that have been canceled, and alert staff members of the arrival of clients who come without prior appointments.
Assist in getting client feedback on level of services delivered in order to improve on service delivery.
Receive customer feedback and direct them to appropriate offices for resolution.
Maintain all necessary Government licensing documentation.
At least 3 years experience working in a beauty clinic, salon or in 5 star luxury operations.
A minimum of a high school diploma
Ability to provide strong references
Strong IT application skills
Exemplary customer service skills
Excellent multitasking skills
Fluent in English with excellent communication skills
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